I really don’t like average, maintainence, mediocere, or status quo. I like over the top, excellence and the absolute best that can be done. Simply reason for me I am a Christian what else can I do in response to all that He has done for me.
The last place you normally look for greatness is at a fast food business. Most of the time the core values are price and speed without any serious thought for high end customer service. The one major exception for me is Chic-Fil-A where I always see a culture that values people over pricing and not a common get you out the door mentality.
I have been a regular customer at one fast food place lately and about once a week I have interaction with this one person who is always very friendly and makes sure to call you by your name as you leave with big thank you. Now that was all just nice because he was reading my name right off my debit card and that was more than usually get but still not really big deal.
That was until yesterday when I pulled up and he was in parking lot going home and I spoke to him about leaving so early. Then he did it, a major nice response with my name right where it has always been and no debit card in his hand. Wow, now I am impressed and big fan because he was going way beyond what is expected and taking it to max not at Ritz Carlton but at a hamburger stand.
In the impersonal high tech fast paced world we live in today you can really make a major impression by simply being nice to people and going the extra step to personally connect. It always has been about giving that last 10% of effort that separates greatness from simply good.
Next time I go back I am going to get his name and remember it. He has really inspired me and set the bar where it needs to be and I really hate just being one of the crowd. I want to be like Him!!!!!!!!!!
What separates great leaders from the crowd?
0 Comments