The most significant reason I find in my executive coaching when there is a toxic culture is the reality that people have stopped telling the truth a long time ago.  Either the leaders did not ask for the truth or when someone dared say it they were punished before everyone.  This HBR post talks about the incredible cost of this silence:

“What are the costs and consequences of this kind of silence? We surveyed 1,025 managers and employees and asked them about a time when they had a concern at work, but failed to voice it. We then asked them to tell us the story of what happened and to detail the impact on the organization. Of the hundreds of stories we gathered, five categories of conversations emerged as the most common and costly topics that people remain silent around.”

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