We all enjoy the experience of some organization or person who goes the extra mile and delivers high quality personal service. In a day when most companies either put you on a phone tree from hell or only allow contact through email it is really nice when another person is simply pleasant and nice.
Mobile Travel Guide declares themselves as the gold standard of travel ratings and reviews. They rate hotels and restaurants on a system of one to five stars based on their performance. When you see their sign and there are at least three to the coveted five stars rating you know that the experience will be a good one.
Every day when we all go out into the public world of work and our daily to do list we interact with lots of other people. Most of the time, we really try very hard to be courteous and polite to others especially if they are customers, suppliers, co workers or friends. We give, give, and give to other people all day until we are emotionally spent by the time we head home.
When I evaluate my customer service rating at home I have to admit many times I would not receive even one star much less three to five. I treat the people I care about the most with the least amount of patience and kindness.
If the Mobile staff were to interview the people who are the closest to you how many stars would you receive? I am going to do whatever it takes to consistently improve my score. How about you?
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