At times we all have difficulty working with other people especially in stress charged environments. It is very easy especially as a leader to fall into the bad habit of making negative comments about people especially when they are not present.
This type of conflict resolution will do nothing but add to the problem and ultimately destroy your leadership credibility. When anyone hears you making destructive comments about another person who is not there, they too realize that one day they will not be there either.
The principle that I have adopted is that if I have something negative to say to another person I will go directly to them and talk about it privately. If it is not a big enough deal for me to go and talk privately then it should not be a big enough deal to talk with others.
This one discipline has eliminated at least seventy-five percent of my need to make negative comments to other people and almost completely stopped the destructive habit of public personal criticism of others. Now when I do need to talk with someone about a real performance issue my motives are right and my methods are positive.
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