Almost everyone that works through teams believes there needs to be a healthy dose of conflict from time to time that will produce the greatest results.  However, when team members are passive aggressive or unload and say something very critical towards another person, all trust can be lost.  So the team leader’s responsibility is to establish the core values that will support civility.   This post by Christine Portal is helpful:

“We all want to come to work and be treated with kindness and respect. Unfortunately, my research shows that there is rampant incivility in most organizations. I found that 98% of the workers I surveyed over the past 20 years have experienced rude behavior and 99% have witnessed it.”

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