When the leader is the last person on the team to know why productivity is marginal and the overall attitude is negative, the real problem is more with the leader and not the team.  Every leader that hires me to work with their teams has certain people in their mind who are under performing.  After about two team meetings, it becomes clear where the performance changes need to start.  This HBR post offers practical advise:

“The toughest test of a manager is not how they deal with poor performance — it’s how they address mediocrity.  I’ve been struck over the years watching executives opine in public about the need for “accountability” and “high performance,” then complain helplessly in private about one or two middling members of their own team. You have no moral authority to ask other managers to hold people accountable if you’re not doing so yourself.”

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