When To Light The Fuse For Change
Filed under: Leadership Callling, Leading Change, Personal Development, Servant Leader
Most leaders understand there are powerful forces in place to maintain the status quo both on a personal level and with an organizational culture as well. Therefore choosing the timing of when to start a change process that you want to be successful is critical.
If you don’t have any of the following priorities in place then do not light the fuse because it will blow up in your face:
1. Problem to be solved—at the very basic level of motivation for any change is the reality that something is clearly wrong and you know it needs to be fixed. I am overweight and if I do not start an exercise program and change my diet I am going to be in serious trouble.
2. Opportunity to be taken—sometimes doors seem to open that we were not expecting and the benefits gained far outweigh the risks involved. A good friend offers to pay my membership in the health club for a year if I will commit to go.
3. Crisis to be avoided—in this situation you recognize the perfect storm is brewing and if you don’t act immediately the consequences of my inaction could be catastrophic. I have now had a heart attack and my doctor says without major change I will have another one and it will probably be fatal.
4. Need to be met—this moves the motivation point high up on the scale because there are hurting people involved and the change process will directly benefit them. If I am not willing to act based on what I need surely because of the people I love the most I will do whatever is necessary to be there for them.
5. Calling to be followed—as a Christian I am called to represent Christ to the world in all that I do with my life. If I do not take care of the body He has given me to be used in His service then I can lose my testimony and damage my effectiveness in helping other people.
These priorities also apply in our professional lives as we seek to lead the change process in the context of a company culture that tends to react after it is too late rather than respond to what should be obvious. Leaders must be willing to cast a clear vision that the benefits of leaving the current reality behind far outweigh any pain involved in moving to a new and better place for all involved.
Priority Of Personal Development
Filed under: Core Values, Leadership Callling, Personal Development, Servant Leader
I was attending a conference many years ago and heard for the first time this life changing quote, “You will be the same person in five years as you are today except for the people you meet and the books you read.” I made a commitment on that day to apply this principle in my life.
The people you meet part of this development applies to all of life. There is great wisdom in finding people who know more than you do about your area of expertise or interest and asking them for a meeting so that you can learn all that you can from someone who has already been where you want to go. Every year you should have a list of at least ten new individuals that are successful and willing to invest in your life.
Please do not limit this to your professional life because you can find people everywhere who are great spouses or parents or involved in church and community work. Some of the greatest connections I have ever made were in the normal flow of life because I was always looking for someone who could teach me something.
In the area of reading I have found that for every ten books that I read on a particular subject I will find at least one that will permanently change my life for good. These become the books that you read at least once a year just to remind yourself of all the truths that you need to make sure you are applying in your life.
One of the disciplines I have developed over the years is that I will write the power statements or great quotes on the inside flyleaf of every good book so that I can always go back for a quick review. If you will set a goal of at least one new book a month to start you will be amazed by how much your life will change because as you read your capacity to understand and develop new skills will be exponentially multiplied.
I am sure if this quote were made today it would include some reference to the incredible amount of information on the web. Today you can read blogs and watch videos by some of the greatest communicators on life’s most challenging subjects whenever you want and usually without any cost but your time.
All learning that enhances personal development is an investment in your future that will give you an incredible return on your investment.
In Search For Silver Bullet
Filed under: Crisis Management, Leadership Callling, Leading Change, Servant Leader
In Jim Collins latest book How The Mighty Fall he talks about companies that start on a systematic downward spiral that leads ultimately to total failure as an organization. One common problem he found is that when they finally realize they are in serious trouble rather than dealing with real problems they search for the quick fix approach of finding the right silver bullet.
When full blown panic sets in there is a frantic search for several silver bullets that can be dramatic big moves such as game changing acquisitions or a risky new strategy or an exciting innovation or new leadership, anything that can save us. The following is list of several silver bullets observed:
1. Grasping for a Leader as Savior: The board responds to threats and setbacks by searching for a charismatic leader and an outside savior.
2. Panic and Haste: Instead of being calm, deliberate, and disciplined, people exhibit hasty, reactive behavior, bordering on panic.
3. Radical Change and Revolution with Fanfare: The language of revolution and radical change characterizes the new era: New Programs! New cultures! New Strategies!
4. Hype Precedes Results: Instead of setting expectations low—underscoring the duration and difficulty of the turnaround—leaders hype their visions initiating a pattern of overpromising and under delivering.
5. Initial Upswing Followed by Disappointments: There is an initial burst of positive results, but they do not last; dashed hope follows dashed hope; the organization achieves no buildup, no cumulative momentum.
6. Confusion and Cynicism: People cannot easily articulate what the organization stands for; core values have eroded to the point of irrelevance; the organization has become just another place to work.
There are no quick fixes or silver bullets for organizations that have complex long term problems that have built up for decades. The new realities of the global economy did not create these problems it merely acted as a catalyst to reveal them.
Credibility The Foundation For Leadership
Filed under: Core Values, Leadership Callling, Personal Development, Servant Leader
There are many leadership qualities that must be present in the leader if people are going to trust them to the point of following. It is very important to be committed, competent and inspiring but without credibility especially today people will see you as a fake and be totally turned off.
The bottom line is regardless of how visionary the message if they cannot believe in the messenger then trust is destroyed. People may show up for work but their heart is not in it and although they seem positive in front of superiors they are constantly critical with their peers in private.
If leaders are to maintain credibility they have to walk the talk and personally practice what they preach. When their actions are inconsistent with their words and they do not follow through on their promises then they are no longer seen as authentic.
When team members work on a project for a long time and produce great results only to see the leader take an inappropriate amount of the credit they feel burned. They want to see leaders who give credit to others and assume personal responsibility when they make mistakes.
If the leader is seen as real when things are not going well people will give them the benefit of the doubt every time. When leaders are hypocritical and things are even going well they will get polite support but in reality they have lost the confidence of their team and sadly don’t even know it.
Interview Process
Filed under: Leadership Callling, Personnel Development, Servant Leader
When it is all said and done all potential employees will be evaluated under the two broad categories of character and competency. The more important of the two is character because you can help most people through training to improve their skill set but you may never be able to overcome who they are as a person.
Once you have narrowed the number of resumes down to the people that you may be interested in it is very helpful to conduct an initial phone interview. It is very important to learn how to ask open ended questions that will allow the person to talk beyond the typical scripted answers. As quickly as possible find out what they are passionate about and what they are capable of doing.
The next step is to send them a series of questions and assessment tools that will give you an even clearer understanding of the person’s strengths and personality tendencies. This should be compared to a very detailed reference resource form that looks for the not so obvious information. A good question might be if you were to see them in a totally different field of work what would it be and why?
By the time you get to a face to face interview the issue is more about character and chemistry than it is competency. I have found it very beneficial to involve other team members in this process to see how they read the fit for our organizational culture.
I would never hire anyone for any kind of significant role without first meeting their spouse. Seeing a couple interact with each other can tell you a lot about the person. Probably one of the most important things to do is get the person in several casual settings where they will not have their game face on and you can listen and observe how they interact with other people.
This entire process could take several months but remember the only thing worse than not having a position filled is to have it filled with the wrong person. When in doubt move on to the next person because as a leader your gut is probably right.
Organizational Culture Change
Filed under: Leadership Callling, Leading Change, Servant Leader
According to John Kotter there are many reasons change initiatives fail especially in large organizations. The number one reason is there is not a clear sense of urgency for change that makes everyone willing to pay the short term price of pain due to change to gain the long term benefit of progress.
Many times the communications part of the process breaks down and the implementers do not get enough information to really buy in. The importance of creating short term wins for establishing credibility for the entire process cannot be overstated.
When the new of change becomes the norm there are several key factors that let you know it is now firmly in the D.N.A. of your organizational culture:
1. More change, not less: The guiding coalition uses the credibility afforded by short-term wins to tackle additional and bigger change projects.
2. More help: Additional people are brought in, promoted, and developed to help with all the changes.
3. Leadership from senior management: Senior people focus on maintaining clarity of shared purpose for the overall effort and keeping urgency levels up.
4. Project management and leadership from below: Lower ranks in the hierarchy both provide leadership and specific projects and manage those projects.
5. Reduction of unnecessary interdependencies: To make change easier in both the short and long term, managers identify unnecessary interdependencies and eliminate them.
When everyone in the organization starts to articulate the new vision in their own words as if it were their idea then you know they own the process. It is time to start looking for what needs to be changed next, the process never stops.
Level Five Leaders
Filed under: Leadership Callling, Personal Development, Servant Leader
In my opinion the best organizational leadership book that has been written is Good to Great by Jim Collins. It proves beyond any doubt some things we have always know about effective leadership but he discovers some key principles that fly in the face of everything we have been taught in the past.
One thing that is really not new but clearly prioritized in his book is the importance of character in the life of any leader. Character ensures that the motives of the leader are always focused on what is best for the people they are leading and not for themselves.
The most significant myth that this book destroys about great leaders is that they all must be very outgoing cheerleader type personalities and that they have to lead with an authoritarian dictatorial style to be effective.
According to Collins, “Level 5 leaders display a compelling modesty, are self-effacing and understated. In contrast, two thirds of the comparison companies had leaders with gargantuan personal egos that contributed to the demise or continued mediocrity of the company.”
This personality type should never be mistaken for laid back soft leaders who don’t have the strength to make the hard calls. As a matter of fact they combine humility with an incredible strong will to make sure the right things are getting done. If they have to they would fire their mother if that is what was necessary for the long term benefit of the organization.
They also give credit to others when things are going well and when they are not they assume personal responsibility. This combination of personal humility and professional will make for the type of leader anyone would want to follow.
Problems With The Boss
Filed under: Leadership Callling, Personal Development, Servant Leader
All of us have worked at some point in time for someone who at worst just could not get it done or at best was personality challenged. We come into our jobs with the hope that we can be a part of the solution and yet there are times when we don’t see the progress we had hoped for.
I changed jobs three times in the first five years out of college because I thought the problem was external. If I could just get with the right company with a great boss then I would be successful. To my shock I realized that the real problems were internal and I was simply carrying all of my personal issues from one company to the next expecting different results.
These are some of the things I have learned over the years about problems with the boss:
1. Check Your Motives—make sure that your real agenda is to do what is best for the organization and not for yourself. When you make it a priority to help make your boss successful then it becomes a win-win for everyone.
2. Keep It Real—when things are not changing at the pace you had hoped you have a choice to make. You can get your feelings hurt and start telling people what they want to hear and emotionally quit or you can have the character to tell the truth with a respectful attitude.
3. Watch Your Tongue—if you allow your concerns to become public in an inappropriate way then you just became part of the problem and not part of the solution. You should never say anything negative about another person to someone else because it will only spread disunity and destroy team moral.
4. Do Your Job—when we get in the negative cycle not only are we causing problems for other people we are not focused on getting our own jobs done with excellence. We must show up every day with a clean heart and high level of commitment to be and do our best.
I can promise you it is not in your job description to change your boss or even your organization for that matter. What is there is a clear set of priorities that need to be done by a person who is mature enough to stay positive when things don’t go their way and passionate enough to never settle for anything less than their personal best every day.
Corporate Shepherd
Filed under: Leadership Callling, Leading Change, Life Balance, Personal Development, Servant Leader
There are many leaders today that want to move beyond just making a profit to really making a difference. They want to be successful and that’s great but they also want the significance that only comes from adding value to other people.
When leadership is approached from a Christian perspective a new model starts to develop where the leader becomes more of a shepherd to their people than a boss to their employees. They do care about performance and productivity but they also feel responsible for developing alignment around core values and creating the right culture for work-life balance for their people.
They also see life beyond the immediate pressures of planning, project management, staffing, goal setting and execution. The legacy they want to create for their life and organization includes eternal metrics that must be included when talking about the ultimate bottom line.
The clear plan for every Christian is to use your professional life as a platform for ministry because we are all in full time Christian service. Our lives should no longer be seen as segmented into faith, family, friends, recreation and entertainment but become totally integrated into being one life on mission for God. The various roles that we fulfill are no longer competing with each other but complimenting the calling God has for our lives.
In the end there is only one performance review that really matters. The evaluation criteria is simple, How faithful were you with all that I entrusted to your care? Thinking about that moment should overwhelm us with gratitude and give us a renewed sense of passion to hear well done my good and faithful servant.
The Winning Attitude
Filed under: Core Values, Leadership Callling, Personal Development, Servant Leader
Lou Holtz the famous football coach once said, “Ability is what you’re capable of doing, motivation determines what you do and attitude determines how well you do it.” We have heard all our lives how important a role our attitude plays in everything we do every day.
In John Maxwell’s book The Winning Attitude he says that it is absolutely your key to personal success. His list several key principles about how attitude impacts every part of our lives:
1. Our attitude determines our approach to life
2. Our attitude determines our relationships with people
3. Often our attitude is the only difference between success and failure
4. Our attitude at the beginning of a task will affect its outcome more than anything else
5. Our attitude can turn our problems into blessings
6. Our attitude can give us an uncommonly positive perspective
Maintaing the proper perspective is probably the most important one for me. We are all going to encounter problems and setbacks in our lives. It is very important to remember when you are going through difficult times not to focus on what you have lost but what you still have to be thankful for all around you. When you choose to see the glass for the way it is more than half full it will give you the perspective you need to deal with all the other issues.
I found the following to be very helpful about What is an attitude?
It is the “advance man” of our true selves
Its roots are inward but its fruit is outward
It is our best friend or our worst enemy
It is more honest and more consistent that our words
It is an outward look based on past experiences
It is a thing which draws people to us or repels them away
It is never content until it is expressed
It is the librarian of our past
It is the speaker of our present
It is the prophet of our future
Dan Greer
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