When To Light The Fuse For Change
Filed under: Leadership Callling, Leading Change, Personal Development, Servant Leader
Most leaders understand there are powerful forces in place to maintain the status quo both on a personal level and with an organizational culture as well. Therefore choosing the timing of when to start a change process that you want to be successful is critical.
If you don’t have any of the following priorities in place then do not light the fuse because it will blow up in your face:
1. Problem to be solved—at the very basic level of motivation for any change is the reality that something is clearly wrong and you know it needs to be fixed. I am overweight and if I do not start an exercise program and change my diet I am going to be in serious trouble.
2. Opportunity to be taken—sometimes doors seem to open that we were not expecting and the benefits gained far outweigh the risks involved. A good friend offers to pay my membership in the health club for a year if I will commit to go.
3. Crisis to be avoided—in this situation you recognize the perfect storm is brewing and if you don’t act immediately the consequences of my inaction could be catastrophic. I have now had a heart attack and my doctor says without major change I will have another one and it will probably be fatal.
4. Need to be met—this moves the motivation point high up on the scale because there are hurting people involved and the change process will directly benefit them. If I am not willing to act based on what I need surely because of the people I love the most I will do whatever is necessary to be there for them.
5. Calling to be followed—as a Christian I am called to represent Christ to the world in all that I do with my life. If I do not take care of the body He has given me to be used in His service then I can lose my testimony and damage my effectiveness in helping other people.
These priorities also apply in our professional lives as we seek to lead the change process in the context of a company culture that tends to react after it is too late rather than respond to what should be obvious. Leaders must be willing to cast a clear vision that the benefits of leaving the current reality behind far outweigh any pain involved in moving to a new and better place for all involved.
How The Mighty Fall
Jim Collins follows up his all time best selling leadership book Good to Great with this incredible new work on why some of these once great companies now have fallen as well. He writes, “Whether you prevail or fail, endure or die, depends more on what you do to yourself than on what the world does to you.”
Based on his thorough teams research there are five major stages that lead to failure:
1. Hubris Born of Success: This stage kicks in when people become arrogant, regarding success virtually as an entitlement, and they lose sight of the true underlying factors that created success in the first place.
2. Undisciplined Pursuit of More: Companies in this stage stray from the disciplined creativity that led them to greatness in the first place, making undisciplined leaps into areas where they cannot be great or growing faster than they can achieve with excellence, or both.
3. Denial of Risk and Peril: At this stage leaders discount negative data, amplify positive data and start to blame external factors for setbacks rather than accept responsibility.
4. Grasping for Salvation: The sharp decline now becomes visible to all and the common saviors include a charismatic visionary leader, a bold but untested strategy, a radical transformation, a dramatic cultural revolution, a hoped-for blockbuster product or maybe game changing acquisition.
5. Capitulation to Irrelevance or Death: At this stage accumulated setbacks and expensive false starts erode financial strength and individual spirit to such an extent that leaders abandon all hope of building a great future.
All companies go through ups and downs but if you are willing to admit your mistakes and make the necessary changes early then this death spiral cannot only be overcome it can be avoided entirely.
Role Of Short Term Wins
Filed under: Leadership Callling, Leading Change, Vision Casting
One of the major mistakes we make in major change initiatives is that we oversell the long term goal at the expense of dealing with the short term realities. People do want to know where they are going but they want to know even more what does all this mean for me right now?
Once the new change plan has been implemented it is critical for everyone involved to experience the benefits of short term wins so they can stay motivated for the future and the change that is yet to come. John Kotter list several roles that short term wins play:
1. Provide evidence that sacrifices are worth it: Wins greatly help justify the short term cost involved.
2. Reward change agents: After a lot of hard work, positive feedback builds morale and motivation.
3. Help fine-tune vision and strategies: Short term wins give the guiding coalition concrete data on the viability of their ideas.
4. Undermine cynics and self-serving resisters: Clear improvements in performance make it difficult for people to block needed change.
5. Keep bosses on board: Provides those higher in the hierarchy with evidence that the transformation is on track.
6. Build momentum: Turns neutrals into supporters, reluctant supporters into active helpers.
Therefore it becomes critical in any change planning to build into the strategy several things that can be done within the first six months that may be small in scale but clear wins that everyone can celebrate.
In Search For Silver Bullet
Filed under: Crisis Management, Leadership Callling, Leading Change, Servant Leader
In Jim Collins latest book How The Mighty Fall he talks about companies that start on a systematic downward spiral that leads ultimately to total failure as an organization. One common problem he found is that when they finally realize they are in serious trouble rather than dealing with real problems they search for the quick fix approach of finding the right silver bullet.
When full blown panic sets in there is a frantic search for several silver bullets that can be dramatic big moves such as game changing acquisitions or a risky new strategy or an exciting innovation or new leadership, anything that can save us. The following is list of several silver bullets observed:
1. Grasping for a Leader as Savior: The board responds to threats and setbacks by searching for a charismatic leader and an outside savior.
2. Panic and Haste: Instead of being calm, deliberate, and disciplined, people exhibit hasty, reactive behavior, bordering on panic.
3. Radical Change and Revolution with Fanfare: The language of revolution and radical change characterizes the new era: New Programs! New cultures! New Strategies!
4. Hype Precedes Results: Instead of setting expectations low—underscoring the duration and difficulty of the turnaround—leaders hype their visions initiating a pattern of overpromising and under delivering.
5. Initial Upswing Followed by Disappointments: There is an initial burst of positive results, but they do not last; dashed hope follows dashed hope; the organization achieves no buildup, no cumulative momentum.
6. Confusion and Cynicism: People cannot easily articulate what the organization stands for; core values have eroded to the point of irrelevance; the organization has become just another place to work.
There are no quick fixes or silver bullets for organizations that have complex long term problems that have built up for decades. The new realities of the global economy did not create these problems it merely acted as a catalyst to reveal them.
The Building Blocks Of A Strategy
Filed under: Goal Setting, Leadership Callling, Leading Change, Time Management, Vision Casting
One of the best books I have read on developing a strategic plan and all that is involved in the execution of that plan was written by Larry Bossidy and Ram Charan called Execution. It is a must read for any organization that uses teams to accomplish planning and execution.
A strategy is the key steps or methodology that you are going to use to accomplish your goals or mission. Many times the goal seems to be clear and necessary but the breakdown occurs at the point of determining how we are going to accomplish what we want to do.
In this book he lists several critical questions that should be answered during the development of your strategy to ensure a high probability of success:
1. How good are the assumptions upon which the plan hinges?
2. What are the pluses and minuses of the alternatives?
3. Do you have the organizational capability to execute the plan?
4. Are the short term and long term balanced?
5. What are the important milestones for executing the plan?
6. Can you adapt the plan to rapid changes in your environment?
The two most important questions are do you have the organizational capability to execute the plan? Just because it is the right thing to do may not mean we have the right people in place and this is the right time for implementation. If we add something major to our process without additional manpower it must be assumed that something else needs to go.
The last question is even more important in the culture we live in today. Just because something looks great as a strategy today and even works for awhile does not mean that it will be viable in the next twelve months. This means that nothing must become so sacred that it cannot be changed if necessary when a better plan is discovered.
Organizational Culture Change
Filed under: Leadership Callling, Leading Change, Servant Leader
According to John Kotter there are many reasons change initiatives fail especially in large organizations. The number one reason is there is not a clear sense of urgency for change that makes everyone willing to pay the short term price of pain due to change to gain the long term benefit of progress.
Many times the communications part of the process breaks down and the implementers do not get enough information to really buy in. The importance of creating short term wins for establishing credibility for the entire process cannot be overstated.
When the new of change becomes the norm there are several key factors that let you know it is now firmly in the D.N.A. of your organizational culture:
1. More change, not less: The guiding coalition uses the credibility afforded by short-term wins to tackle additional and bigger change projects.
2. More help: Additional people are brought in, promoted, and developed to help with all the changes.
3. Leadership from senior management: Senior people focus on maintaining clarity of shared purpose for the overall effort and keeping urgency levels up.
4. Project management and leadership from below: Lower ranks in the hierarchy both provide leadership and specific projects and manage those projects.
5. Reduction of unnecessary interdependencies: To make change easier in both the short and long term, managers identify unnecessary interdependencies and eliminate them.
When everyone in the organization starts to articulate the new vision in their own words as if it were their idea then you know they own the process. It is time to start looking for what needs to be changed next, the process never stops.
Corporate Shepherd
Filed under: Leadership Callling, Leading Change, Life Balance, Personal Development, Servant Leader
There are many leaders today that want to move beyond just making a profit to really making a difference. They want to be successful and that’s great but they also want the significance that only comes from adding value to other people.
When leadership is approached from a Christian perspective a new model starts to develop where the leader becomes more of a shepherd to their people than a boss to their employees. They do care about performance and productivity but they also feel responsible for developing alignment around core values and creating the right culture for work-life balance for their people.
They also see life beyond the immediate pressures of planning, project management, staffing, goal setting and execution. The legacy they want to create for their life and organization includes eternal metrics that must be included when talking about the ultimate bottom line.
The clear plan for every Christian is to use your professional life as a platform for ministry because we are all in full time Christian service. Our lives should no longer be seen as segmented into faith, family, friends, recreation and entertainment but become totally integrated into being one life on mission for God. The various roles that we fulfill are no longer competing with each other but complimenting the calling God has for our lives.
In the end there is only one performance review that really matters. The evaluation criteria is simple, How faithful were you with all that I entrusted to your care? Thinking about that moment should overwhelm us with gratitude and give us a renewed sense of passion to hear well done my good and faithful servant.
Pull The Trigger
Filed under: Crisis Management, Leadership Callling, Leading Change, Personnel Development
There may be nothing harder to do as a leader than make the decision to terminate an employee. To be honest we feel to some degree we have failed and that is hard to accept.
This is especially true if we hired the person in the first place. Not only have they failed but now our performance as a leader may be in question also. We cannot let our own emotional need for personal success stand in the way of doing what is right for the organization.
There are three critical things that I must do as a leader before I feel that my responsibility has been completed prior to any termination. The first is to provide clear expectations of what is required in their job description. It is impossible for someone to meet your expectations if they have not been clearly communicated early and often.
The second important thing is to make sure the person has had adequate training and resources to complete their job successfully. It is not fair to ask someone to grow a particular area and not give them the financial and manpower assets they need to be effective.
The last issue for me is a comprehensive and ongoing feedback system that lets a person know exactly where they stand in the area of performance. It is not right to see someone make mistakes day after day and stick your head in the sand hoping it will go away only to drop a bomb on them at annual review or even worse an unexpected termination. If you do not have the leadership skills to positively confront someone about what they are doing wrong then you may be the one in the wrong job and not them.
If you have done all of these three things well and given this person every opportunity to improve and they don’t then you should feel no guilt or sense of failure. Never obsess on the five to ten percent of your staff that may need to go every year. What is extremely important is to remember the ninety to ninety five percent who are doing their jobs well and are watching to see if you have the character as their leader to pull the trigger.
The Power Of Momentum
Filed under: Crisis Management, Leadership Callling, Leading Change, Personal Development, Time Management
There are very few things more difficult to deal with in your personal or professional life than a loss of momentum. It can be brought on by some major tragedy or a series of small compromises over a very long period of time.
Eventually we get to a place where we start worrying about things outside our control and that drains us of what little emotional energy we have left. Also because we are so focused on the negative we stop doing the things we should and can do and that brings even more despair.
The only way to break this cycle is to start doing what you can do and build some small daily wins into your life. This principle works with individuals as well as organizations.
With every small win comes movement and that generates confidence that things are finally headed in the right direction. When we regain our confidence then we attempt even more things that product even bigger wins and the power of the momentum begins to put the wind back in our sails.
It is very ironic that when we get to the places of greatest difficulty in our lives it is the very smallest of things that can break the downward cycle. We are desperately searching for the big answer that is going to solve all our problems when the solution was right in front of us all the time.
The good news is that the power of momentum works in a positive way to an even greater degree than it does toward the negative. When you repeatedly do what you can do daily the positive flow of your life moves you beyond all the negative issues that may still be there but now they are in the proper perspective.
Clock Building Not Time Telling
Filed under: Leadership Callling, Leading Change, Personnel Development, Servant Leader
The days of all decisions being made solely at the top with a few people involved are fading fast. Throughout the Industrial Age of leadership during the last half of 20th century this was the only model of leadership. The overwhelming percentage of the workforce was for the most part simply telling time based on the clear instructions that were given for them to follow.
Today we are leading from an Information and Idea Age model of leadership. The entire development process has been delegated to various teams so that everyone who can contribute will be involved. In essence people are now being asked to help build the clock.
Most people think the changing role of the top executives is by far the most dramatic shift that has occurred. In a sense of scope that may be true. Key leaders today do not have to know all the answers to all the questions they only need to know what are the right questions to ask?
There primary responsibility today is to make sure they have the best possible people on their team because the quality and success of the clocks they are making will determine the future success of the entire organization.
The most dramatic shift in leadership today certainly from a standpoint of scale is not at the top but in the middle of organizations. There is a big difference in telling time compared to building clocks. Today people are daily being asked what do you think and what would you recommend?
Many organizations are caught in the middle of this transition and seem to be stuck. The problem could be that you are asking people who only know how to tell time to build clocks and they are not capable of making that change. Don’t give up on clock building just find the right people who know how to build great clocks and you will be fine.
Dan Greer
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